FAQ

  • What is RNIA GROUP LLC?

  • Where is RNIA GROUP LLC located?

  • What makes RNIA different from other wellness companies?

  • What types of products does RNIA offer?

  • How can I place an order?

  • Can I modify or cancel my order after placing it?

  • How can I track my order?

  • What are your shipping options and rates?

  • Do you offer international shipping?

  • What should I do if my order is delayed?

  • Can I change my shipping address after placing an order?

  • What is your return policy?

  • How do I request a refund?

  • What if I receive a damaged or incorrect item?

  • Are there any non-returnable items?

  • How do I create an account with RNIA?

  • How do I reset my password if I forget it?

  • Is my personal information secure with RNIA?

  • How can I update my account information?

  • How can I contact RNIA customer service?

  • How can I provide feedback or suggestions?

  • What are your customer service hours?

  • How do I unsubscribe from your email list?


General Information

What is RNIA GROUP LLC?


RNIA GROUP LLC is a wellness company based in Wyoming, USA, established in 2018. We specialize in offering high-quality wellness products, including dietary supplements and health essentials, through our online store to customers across the United States.

Where is RNIA GROUP LLC located?


Our headquarters are in Wyoming, USA. We also operate multiple warehouses in various states to ensure timely and efficient delivery of our products.

What makes RNIA different from other wellness companies?


We prioritize quality and customer satisfaction by providing scientifically-backed products and maintaining a commitment to transparency and excellence in all our operations.

Products and Orders

What types of products does RNIA offer?


We offer a diverse range of wellness products, including dietary supplements, vitamins, and other health essentials designed to support your overall well-being.

How can I place an order?


You can place an order by visiting our website, selecting your desired products, and following the checkout process. Enter your shipping and payment details to complete your purchase.

Can I modify or cancel my order after placing it?


Orders can be modified or canceled shortly after placement. Contact our customer service team as soon as possible to request any changes.

How can I track my order?


Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment via our carrier’s website.

Shipping and Delivery

What are your shipping options and rates?


We offer standard and expedited shipping options. Shipping rates are calculated based on your delivery location and chosen shipping method. Details are provided during the checkout process.

Do you offer international shipping?


No, we currently only ship within the United States.

What should I do if my order is delayed?


If your order is delayed, please contact our customer service team for assistance. We strive to address any issues and ensure timely delivery.

Can I change my shipping address after placing an order?


If you need to change your shipping address, contact us as soon as possible. We cannot guarantee changes once the order has been processed and shipped.

Returns and Refunds

What is your return policy?


We accept returns within 30 days of purchase for items that are unused, unopened, and in their original packaging. Contact us to initiate a return.

How do I request a refund?


To request a refund, return the eligible item to us. Once we receive and inspect it, we will process your refund within 7-10 business days to your original payment method.

What if I receive a damaged or incorrect item?


If you receive a damaged or incorrect item, contact us within 14 days of receipt with details and photos. We will assist with a return, replacement, or refund as needed.

Are there any non-returnable items?


Certain items, such as those marked as "Final Sale," gift cards, and promotional products, are non-returnable and non-refundable.

Account and Security

How do I create an account with RNIA?


Create an account by clicking “Sign Up” on our website and providing your name, email address, and a password. An account allows you to manage your orders and personal information.

How do I reset my password if I forget it?


Use the “Forgot Password” link on the login page to receive instructions for resetting your password. Follow the email instructions to create a new password.

Is my personal information secure with RNIA?


Yes, we use encryption and other security measures to protect your personal information. For details on how we safeguard your data, please refer to our Privacy Policy.

How can I update my account information?


Log into your account on our website to update your personal information, including your address and payment details.

Contact Us

How can I contact RNIA customer service?


You can reach our customer service team via email at sales@rniaus.com or by phone at (206) 905-9947. We are here to help with any questions or concerns.

How can I provide feedback or suggestions?


We welcome your feedback and suggestions on each product detail page or you can send your comments to sales@rniaus.com, and we will review them carefully.

What are your customer service hours?


Our customer service team is available from [insert hours] to assist you with any inquiries. Please contact us during these hours for prompt support.

How do I unsubscribe from your email list?


To unsubscribe from our email list, click the “Unsubscribe” link at the bottom of any promotional email or contact us directly for assistance.